Halcyon Privé

Privacy Policy

At Halcyon Privé ("we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit halcyonprive.com (the "Site") or otherwise engage with our services (collectively, the "Services").

1. Information We Collect

We may collect and process the following categories of information:

  • Information you provide to us: When you make an enquiry, request a booking, sign up for an account, subscribe to our newsletter, or otherwise interact with us, we may collect your name, email address, phone number, postal address, travel preferences, and any other information you voluntarily provide.
  • Automatically collected information: When you visit the Site, we automatically collect certain information about your device and browsing actions, such as your IP address, browser type, referring pages, the pages you view, and the dates/times of each visit. This data helps us understand how our Site is used and improve performance.
  • Cookies & similar technologies: We use cookies and similar tracking technologies to collect and store information about your interactions with the Site. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve the Services;
  • Respond to your enquiries and fulfil booking requests;
  • Personalise your experience and present tailored content;
  • Send administrative information such as confirmations, technical notices, updates, and security alerts;
  • Communicate marketing or promotional messages, with your consent where required;
  • Monitor and analyse usage and trends to improve our Site and Services;
  • Detect, prevent, and address technical issues or fraudulent activity;
  • Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing (EEA & UK Visitors)

If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your personal data will depend on the information concerned and the specific context. We generally process your data on the following bases: your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate interests (for example, to improve our Services).

4. Sharing Your Information

We do not sell your personal information. We may share it only in the following scenarios:

  • Service providers: We may disclose information to trusted third parties who perform services for us (e.g., payment processing, email delivery, data hosting) under confidentiality obligations.
  • Travel partners: To facilitate your booking, we may share necessary details with hotels, operators, or other partners involved in fulfilling your travel experience.
  • Legal or regulatory requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred as permitted by law and subject to appropriate safeguards.

5. International Transfers

We are headquartered in the United Kingdom but may process information in jurisdictions around the world. When we transfer personal information outside your jurisdiction, we ensure an adequate level of protection, for example by using Standard Contractual Clauses approved by the European Commission.

6. Data Security

We implement reasonable administrative, technical, and organisational measures to safeguard your personal information against loss, theft, unauthorised access, disclosure, alteration, or destruction.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, such as:

  • Right to access – obtain a copy of the personal information we hold about you;
  • Right to rectification – request correction of inaccurate data;
  • Right to erasure – ask us to delete your data in certain circumstances;
  • Right to restriction – request limitation of processing;
  • Right to data portability – receive data in a structured, machine-readable format;
  • Right to object – object to certain processing, including direct marketing;
  • Right to withdraw consent – where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete such data.

10. Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date below. Your continued use of the Services after any modification constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please email us at privacy@halcyonprive.com or write to Halcyon Privé, 123 Luxury Lane, London, UK.

Last updated: 15/05/2025